1. KB Article Information
Application Name: eInvoice
Module / Component: eBustop
Category (Incident / How-To / FAQ / Known Issue / Workaround): Known Issue
Support Level (L1 / L1.5 / L2 / L3): L1
Environment (PROD / UAT / SIT / DEV): PROD
Created By: Fitri
Reviewed By:
Last Updated Date: 15-12-2025
2. Issue / Topic Summary
Short description of the issue or topic: Restaurant/Items is not available in eInvoice
3. Symptoms
Error message displayed: No error message
Screens affected: No data available
Frequency (Always / Intermittent): Intermittent
Number of users affected: All
4. Impact
Business Impact: Critical
Severity (Critical / High / Medium / Low): Critical
5. Preconditions / Assumptions
User role required:
Specific configuration:
Browser / device / OS:
6. Root Cause
Functional cause: File is not successfully processed in
Technical cause: -
7. Resolution / Fix
Configuration change:
Code fix / patch:
Data correction:
System restart: Retrigger the 001 files
8. Step-by-Step Troubleshooting
Step 1:
Action: Copy the 002/003 file from email notification or error folder in app server, paste in MASTER_IN folder <C:\MBJDE\MBJDE\JDE\Master_IN>
Expected result: The file will be processed, if success will moved to HISTORY/COMPLETED folder. If error will move to ERROR folder
9. Workaround (If No Permanent Fix)
Temporary solution: -
Limitations: -
10. Validation Steps
Test scenario: -
Expected outcome: -
Validated by: -
11. Escalation Criteria
Escalate if: the 002/003 file is not available in app server, request the 001 file from HAVI/MB IT
Logs required before escalation:
12. Logs / Evidence Reference
Log file path: C:\Console\EInvoiceFileProcess\Log
Error code:
Sample log snippet:
13. Preventive Actions
Monitoring improvement:
Alert added (Yes / No): No
SOP updated (Yes / No): No
Automation possible (Yes / No): No
14. Related References
Related KB ID(s): -
Incident ticket ID(s): -
Change / release reference: -
15. Approval & Review
Reviewed By:
Approved Date:
Next Review Date: